Frequently Asked Questions

Tax Receipt

When will tax receipts be issued?

If the donation was made online, the donor will receive an electronic receipt within 24 hours of sending in the online donation. For offline donations, the receipt will be mailed out within 30 days of the event’s completion.


I have lost my tax receipt. Can a duplicate receipt be issued?

Please contact the STARS donation team at


Offline Donations

Where can I submit the cash and cheque donations I have received?

Download the offline pledge sheet HERE.

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