Frequently Asked Questions


What if I forgot my password?

Please reset your password HERE.


Participant Center

What is my Participant Center?

Your Participant Center contains personalized tools to email friends and family, tracking online and offline donations, team status, and much more!

What is my Personal Fundraising Page?

This is a personalized website to help you fundraise in support of STARS and Rescue in the Rockies. Each participant has their own page to highlight their fundraising efforts. You can upload your own picture and write your personal testimonial to support your fundraising efforts.

My friends and family are not receiving emails from my Fundraising Page. What is happening?

If your friends and family are not receiving email, it means they have chosen to opt out of receiving emails from Rescue in the Rockies. If none of your friends and family are receiving your emails, please contact Kristy at 403-516-3843 for assistance.


Tax Receipt

When will tax receipts be issued?

If the donation was made online, the donor will receive an electronic receipt within 24 hours of sending in the online donation. For offline donations, the receipt will be mailed out within 30 days of the event’s completion.


I have lost my tax receipt. Can a duplicate receipt be issued?

Please contact the STARS donation team at


Offline Donations

Where can I submit the cash and cheque donations I have received?

Download the offline pledge sheet HERE.

Cheques, along with the offline pledge sheet, can be mailed to:

Attn: Kristy Campbell
STARS Calgary Base
1441 Aviation Park NE, Box 570
Calgary, AB.
T2E 8M7

Please DO NOT send cash in the mail.